Frequently Asked Questions
All answers to your questions at 00bet
From opening an account to deposits, withdrawals, bonuses and games — the most frequently asked questions from Bangladeshi players are answered here in plain English.
00bet is a safe and reliable online casino and betting platform for players in Bangladesh. New members and experienced players alike often have many questions. On this FAQ page we have provided detailed information about account registration, transactions with bKash and Nagad, bonus terms, cricket betting, slot games and safe gaming. If you cannot find an answer to your question, contact our 24/7 Bengali live chat support.
Account and Registration
To open an account at 00bet, you need an active mobile number, a valid email address, and you must be at least 21 years old. Enter your name, date of birth and preferred password in the registration form. The whole process takes just a few minutes and you can start using the platform right away.
Each player may hold only one account. If the same person opens multiple accounts, those accounts may be cancelled and any related bonus or winnings may be forfeited. 00bet verifies all accounts to ensure a fair playing environment.
Click the "Forgot Password" option on the login page. A verification code will be sent to your registered email or mobile number. Enter the code and set a new password. If you have any trouble, contact 00bet's 24/7 live chat support.
If a large withdrawal is requested or any unusual activity is detected on an account, 00bet may ask for identity verification. In that case, a copy of a national ID card or passport may need to be submitted. The verification process is secure and your information is stored with full confidentiality.
Yes, 00bet is fully mobile-friendly. The site works easily from the browser of any Android or iOS smartphone. There is no need to download a separate app — login, deposits, gameplay and withdrawals can all be done directly from the browser.
Deposits and Withdrawals
Deposits via bKash are usually instant — in most cases your 00bet account balance is updated within a few minutes. If the amount has not been credited after some time, contact live chat with your transaction ID. The minimum deposit amount is ৳300.
Yes, deposits at 00bet can be made through three popular mobile banking services: bKash, Nagad and Rocket. The minimum deposit for each method is ৳300. Always use the correct account number and reference number during the transaction, otherwise the deposit may be delayed.
Withdrawal requests at 00bet are generally processed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳500. If there is a delay for any reason, contact live chat — our support team is always ready to assist you in Bengali.
00bet generally does not charge any additional fees for deposits or withdrawals. However, bKash, Nagad or Rocket may apply their own transaction charges — please check the terms and conditions of the respective mobile banking provider for details. Contact our support team for specific fee-related information.
For security reasons, 00bet generally recommends withdrawing via the same method used for depositing. This means that if you deposited with bKash, withdrawing to bKash will be easier and faster. If you wish to withdraw using a different method, contact live chat first.
Games and How to Play
During the BPL (Bangladesh Premier League), go to the sports betting section at 00bet and select cricket. From the match list, choose the match you want and place bets on various markets such as match winner, toss, top run scorer or over/under. Odds change in live betting while the match is in progress, so make decisions quickly.
RTP, or Return to Player, is a statistic showing what percentage of money a slot game theoretically returns to players over the long term. A higher RTP generally means a greater chance of returns — however, it is a long-term average and the outcome of every spin depends entirely on the Random Number Generator (RNG). All games at 00bet are operated to ensure fair play.
The 00bet live casino section features games from top providers such as Evolution Gaming and Ezugi. You can enjoy a variety of table games including live roulette, live blackjack, live baccarat, Sic Bo, Dragon Tiger and live show games. All games are run via live streaming with real dealers.
Aviator by Spribe is a crash-style game. A plane takes off and a multiplier keeps increasing. You need to cash out before the plane crashes — if you cash out at the right moment, your bet amount is multiplied by the multiplier. The game also allows you to place two bets simultaneously.
Yes, all games at 00bet are optimized for mobile browsers. For the best experience, use a stable Wi-Fi or 4G connection. Live casino streaming requires a bit more bandwidth — but regular slots and sports betting work comfortably on any connection.
Bonuses and Promotions
Open a new account at 00bet and get a 200% welcome bonus on your first deposit — up to ৳8,000. This means if you deposit ৳1,000, you can play with a total of ৳3,000. To claim the bonus, check the payment page for any promo code required at the time of deposit, or ask in live chat.
A wagering requirement is the number of times you need to wager the bonus amount before it becomes withdrawable. The wagering requirement for 00bet's welcome bonus is 10x — meaning if you receive a ৳2,000 bonus, you can withdraw after placing a total of ৳20,000 in bets. This is relatively low compared to the industry.
00bet's VIP program has 5 levels — Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback goes up to 0.2% at Bronze level, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum and 1.0% at Diamond. Play more to climb to higher levels and enjoy greater benefits.
The games eligible for bonus use may vary depending on the type of bonus. Generally, bonuses apply fully to slot games; in some cases they can be used partially on live casino or sports betting. Check the terms and conditions of the specific bonus on the 00bet promotions page or ask in live chat.
Yes, 00bet offers special promotions during various festivals and cricket seasons throughout the year. During Eid, BPL, IPL or the T20 World Cup, extra bonuses, free bets or cashback offers may be available. Check the 00bet promotions section regularly for the latest information.
Safety and Responsible Gaming
00bet uses SSL encryption technology to keep all personal and financial information secure. Our payment system is encrypted and we never share user information with third parties. Read our privacy policy for detailed information on confidentiality.
Yes, 00bet is for players aged 21 and above only. Opening an account by minors is strictly prohibited. Providing accurate information when asked for age verification is mandatory — providing false information may result in the account being cancelled.
00bet takes responsible gaming seriously. You can set your own deposit limits, betting limits or take a temporary self-exclusion at any time. To use these features, contact live chat or email [email protected]. Visit the responsible gaming page for more details.
No, self-exclusion does not delete your account — it only suspends login and gaming activity for a set period. Once the exclusion period ends, you can use the account normally again. If you wish to permanently close your account, submit a request in live chat.
The 00bet support team provides assistance in Bengali via live chat 24 hours a day, 7 days a week. You can start a live chat from any page on the site. To contact us by email, write to [email protected]. The service is available at all times according to Bangladesh Standard Time (BST, UTC+6).
Still have questions? We are ready to help
Our Bengali support team is with you 24/7. Contact us via live chat or email — no question is too small.
Support and Contact
The 00bet support team is always ready for any issue or question you have. Contact us through any of the channels below.
Live Chat Support
Talk to us directly in Bengali 24/7 — start a chat from any page on the site.
Talk to us directly in Bengali 24/7 — start a chat from any page on the site.
Email Support
[email protected]
[email protected]
Service Hours
7 days a week, 24 hours a day — according to Bangladesh Standard Time (BST, UTC+6).
7 days a week, 24 hours a day — according to Bangladesh Standard Time (BST, UTC+6).
Responsible Gaming
Contact support for self-exclusion or setting limits, or visit the Responsible Gaming page.
Contact support for self-exclusion or setting limits, or visit the Responsible Gaming page.