00bet Terms and Conditions

00bet (hereinafter referred to as the "Platform", "we", "us") provides an online gaming and betting service for users in Bangladesh. These terms and conditions ("Terms") apply to all users of the platform ("user", "player", "you").

These terms must be read together with our Privacy Policy and Responsible Gaming Policy. All these documents together form the agreement between you and 00bet.

We reserve the right to change these terms at any time without prior notice. Continued use of the platform after any changes will be taken as your acceptance of the updated terms.

To open an account on 00bet and use its services, the following conditions must be met:

• You must be at least 21 years of age (for users aged 21 and above only).
• You must be an individual — opening an account in the name of a company or organisation is not permitted.
• You must not reside in any jurisdiction where online gaming is legally prohibited.
• Each person may hold only one account — multiple accounts are not permitted.
• All information provided at the time of registration must be truthful, accurate and complete.
• An identity verification (KYC) process may be required when necessary.

If the information you provided at registration is found to be false or incomplete, we reserve the right to close your account immediately and forfeit any pending payouts.

You are fully responsible for the security of your account. The following points must be strictly followed:

• Do not share your login details (username and password) with anyone.
• Do not give anyone else access to your account.
• If you believe your account details have been compromised, notify our support team immediately.
• 00bet will not be responsible for unauthorised access by a third party.
• It is your responsibility to keep your account information up to date.

We reserve the right to temporarily suspend or permanently close any account for any reason or without reason, particularly if we believe the platform is being misused.

All financial transactions on 00bet are conducted in Bangladeshi Taka (BDT / ৳). Our accepted payment methods are: bKash, Nagad and Rocket.

Deposits:

• Minimum deposit amount: ৳300 (for each method).
• After a successful deposit, the balance is generally updated instantly.
• If there is a delay due to a technical issue, please contact our support team.
• The correct payment reference number must be used when making a deposit.

Withdrawals:

• Minimum withdrawal amount: ৳500.
• Withdrawals generally take between 30 minutes and 3 hours to complete.
• Withdrawals can only be made to the same method used for the deposit.
• The applicable wagering requirement must be met before withdrawing a bonus balance.
• The withdrawal process may be delayed if identity verification (KYC) has not been completed.

We reserve the right to reject any withdrawal request if we have reason to believe that the funds in question were obtained through fraud, money laundering or any other illegal activity.

00bet offers various promotional offers and bonuses. These offers are subject to specific terms and conditions, and strict rules apply to protect against their misuse.

Welcome Bonus:

• New players will receive a 200% bonus on their first deposit — up to a maximum of ৳8,000.
• A 10x wagering requirement applies to this bonus, meaning the bonus amount must be wagered 10 times.
• A player may receive the welcome bonus only once.

General Bonus Rules:

• Bonus offers may be changed or cancelled at any time without prior notice.
• Bonus funds cannot be transferred to another account.
• If bonuses are collected using multiple accounts, all accounts will be cancelled.
• We reserve the right to cancel bonuses and forfeit related winnings in cases of fraud.
• Cashback and benefits under the VIP programme are subject to separate terms and conditions.

All casino games, sports betting and other gaming activities on the 00bet platform are conducted in accordance with the following rules:

• All bets are final. Once confirmed, they cannot be cancelled.
• Incorrect results caused by a technical error may be voided.
• If there is any doubt about the outcome of a game, our support team will investigate the matter.
• Specific rules apply to bets placed on cricket, football and other sports events.
• If any player or party attempts to manipulate the outcome of an event, the account will be closed.
• Any winnings obtained as a result of a software error will be considered void.

00bet is committed to ensuring fair and transparent gameplay at all times. All our games are operated using impartial random number generators (RNG) and are regularly audited to ensure fair play.

The following activities are strictly prohibited on the 00bet platform:

• Creating or operating multiple accounts.
• Opening an account using a false identity.
• Exploiting any loophole or technique to obtain bonuses or promotional offers.
• Using the platform for money laundering or any illegal financial activity.
• Attacking the platform through hacking, viruses or any other harmful technology.
• Playing games using automated software (bots).
• Coordinated betting with other players or any form of collusion.
• Threatening, intimidating or harassing any member of the platform's staff.
• Using a VPN or proxy to access the platform from a prohibited or restricted jurisdiction.

If you are found to be involved in any of the prohibited activities listed above, we will immediately close the account, forfeit all balances and take legal action if necessary.

00bet reserves the right to temporarily or permanently close any account in the following circumstances:

• If any provision of these terms and conditions is violated.
• If the information provided is found to be false or incomplete.
• If suspicious or unusual transaction activity is detected.
• For technical or security reasons.
• At the direction of a legal authority.

Users may also request the closure of their account at any time. Please contact our support team for self-exclusion or responsible gaming options, or visit our Responsible Gaming page.

00bet places the highest importance on the privacy of your personal information. We keep all data secure using SSL encryption technology.

• Your personal information is used solely for the purpose of providing services.
• Information is not shared with third parties except where required by law.
• Full details can be found in our Privacy Policy.
• You may request to view, correct or delete your personal information.

To the extent permitted by law, 00bet will not be liable for the following:

• Service disruption caused by internet connectivity issues.
• Any issues relating to third-party software or services.
• Changes to game outcomes caused by a technical error.
• Unauthorised third-party access to an account.
• Any financial loss arising from your gaming activity.
• Service unavailability due to unforeseen or uncontrollable circumstances.

In no event will the total liability of 00bet exceed the balance held in your account.

00bet gives the highest priority to responsible gaming. We believe that gaming is a form of entertainment — not addiction.

• Only users aged 21 and above may use this platform.
• Do not bet more than you can afford.
• We offer deposit limits, session limits and self-exclusion options.
• If you notice signs of gaming addiction, seek help immediately.

Visit our Responsible Gaming page to learn more about responsible gaming.

If you have any dispute or complaint, please contact our support team first. We are committed to resolving all disputes fairly and promptly.

• You will receive an initial response within 7 business days of submitting a complaint.
• More complex matters may take additional time to resolve — in such cases, you will be notified.
• We reserve the right to make the final decision in resolving all disputes.
• For any legal disputes, the applicable law and jurisdiction will be followed.

Contact us for support: [email protected] or via 24/7 live chat.

00bet reserves the right to modify, add to, or cancel these terms and conditions at any time. Changes will take effect as soon as they are published on this page.

• For significant changes, we will endeavour to notify you by email or in-platform notification.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• You are advised to visit this page regularly to stay informed about updates.

For any questions or complaints regarding these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali
• Hours: Bangladesh Standard Time (BST, UTC+6)

Our support team is always ready to assist you. We are committed to providing fast and effective solutions to any problem.