00bet Privacy Policy
Your personal information is completely safe with us — 00bet always protects your privacy through SSL encryption and strict data security measures.
Introduction and Scope
00bet ("we", "us", or "the platform") places the highest importance on the privacy of its users. This privacy policy explains what information we collect when you use the 00bet website (00bet.lat), how we use that information, how long we retain it, and under what circumstances we share it with third parties.
This policy applies to all 00bet services — including casino games, sports betting, payment transactions, and customer support. By using our site or registering an account, you are considered to have accepted the terms of this privacy policy.
Section 1 — Data Collection
Registration and Account Information
When you create an account at 00bet, we collect the following information:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number
- Preferred payment method details (bKash, Nagad, Rocket)
- Password (stored in encrypted form — never readable in plain text)
Identity Verification (KYC) Information
To ensure responsible gaming and prevent fraud, we may collect the following documents during the KYC process:
- National ID (NID) or passport copy
- Proof of address document (utility bill or bank statement)
- Proof of ownership of payment method
These documents are stored with the highest level of security and are used solely for the verification process.
Automatically Collected Information
When you browse the site, our servers automatically record certain information:
- IP address and device type
- Browser version and operating system
- Pages visited and time spent on the site
- Login and logout date and time (Bangladesh Standard Time, BST)
- Game and betting activity logs
- Cookie and session data
Section 2 — Use of Information
Service Delivery and Operations
Your information is primarily used for the following purposes:
- Account creation, management, and verification
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket — minimum deposit ৳300, minimum withdrawal ৳500)
- Providing bonuses and promotions
- Managing the VIP program (five tiers from Bronze to Diamond)
- Providing 24/7 Bengali customer support
Security and Fraud Prevention
We use your information to protect your account and funds:
- Detecting suspicious transactions and account activity
- Preventing multi-account abuse and bonus misuse
- Complying with anti-money laundering (AML) regulations
- Preventing access by users under 21 years of age
Communications and Notifications
Using your email and mobile number, we may send:
- Important account notifications (transaction confirmations, security alerts)
- Updates on new bonuses and promotions (if you have given consent)
- Responsible gaming information
- Notices of policy changes
You can opt out of marketing communications at any time — every email will include an unsubscribe option, or you can send a request to [email protected].
Section 3 — Data Sharing and Disclosure
00bet never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
We use trusted third-party services for payment processing (bKash, Nagad, Rocket) and technology services. These partners receive only the information necessary to perform their specific functions and are bound by strict confidentiality agreements.
Legal Obligations
Information may need to be disclosed due to legal obligations arising from court orders or legitimate requests from government authorities. In such cases, we always provide only the minimum information required.
Business Restructuring
In the event of a company merger, acquisition, or asset transfer, your information may be passed to the new party. You will be informed in advance and the same level of privacy protection will be ensured.
Section 4 — Cookie Policy
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. 00bet uses cookies for the following purposes:
- Essential cookies: To maintain the site's basic functions and secure login sessions
- Functional cookies: To remember your preferences (language, game settings)
- Analytics cookies: To monitor and improve site usage
Cookie Controls
You can disable cookies at any time from your browser settings. However, disabling essential cookies may prevent some site features from working correctly. To disable analytics and advertising cookies, contact us at [email protected].
Section 5 — Data Security Measures
00bet uses industry-standard technology and processes to protect your personal information:
SSL Encryption
All data transmissions are protected by 256-bit SSL/TLS encryption. All information between your browser and our servers is transmitted in encrypted form.
Secure Data Storage
Your information is stored on secure servers and only authorized staff can access it on a need-to-know basis. Passwords are always stored in hashed form.
Access Controls
Strict role-based access controls ensure that each employee can only view the information necessary to carry out their responsibilities.
Regular Security Testing
Our systems undergo regular security audits and penetration testing to identify and resolve potential vulnerabilities quickly.
Section 6 — Data Retention Period
Active Account Data
All account information, transaction history, and gaming records are retained for as long as your account is active. This is necessary for bonus calculations, dispute resolution, and regulatory compliance.
After Account Closure
Even after an account is closed or becomes inactive, some information must be retained for a defined period due to legal and regulatory requirements. Unnecessary information is securely deleted after the designated period.
Section 7 — Your Rights
As a 00bet user, you have the following rights over your own information:
Right to Access
You can find out at any time what information we hold about you. Upon a written request, we will provide details of the information we have stored about you.
Right to Rectification
If any information in your account is incorrect or outdated, you can request a correction. Contact us at [email protected] with the necessary documents for the correction.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, this request may not be fully fulfilled where there are legal obligations or ongoing disputes.
Right to Opt Out of Marketing Communications
You can stop promotional emails or notifications at any time. Click the unsubscribe link or send a request to [email protected].
Section 8 — Protection of Minors
00bet is for individuals aged 21 and over only. We do not knowingly collect any information from persons under the age of 21. Age verification is mandatory at registration. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.
If a parent suspects their child is using our platform, please contact us at [email protected].
Section 9 — Policy Changes
Notice of Changes
00bet may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email and clearly announce it on the site. The "Last Updated" date at the top of the policy always indicates the most recent version.
Consent After Changes
Continuing to use the site after an update means you are accepting the new policy. If you do not agree with the changes, you may request that your account be closed.
Section 10 — Contact Us
For any questions, requests, or complaints regarding the privacy policy, please contact us:
Email: [email protected]
Live Chat: 24/7 Bengali support — available from any page on the site
Response Time: Usually within 48 hours (Bangladesh Standard Time, BST UTC+6)